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How to adapt products to the cultural nuances of users?
Lessons from the field: running contextual inquiries in a product trip.
![](https://jobs.glovoapp.com/wp-content/uploads/2022/05/screenshot-87.png)
Transparency at Glovo
Transparency is part of Glovo’s values. Glovo’s business model is often not clear and this has resulted in misconceptions about different aspects of the company.
![](https://jobs.glovoapp.com/wp-content/uploads/2022/03/photo-2022-03-23-155651.jpeg)
LiveOps in Ukraine: Caring for our team and customer service partners
Our LiveOps team owns the customer service at Glovo. The team interacts on a daily basis with our customers, couriers and partners to make sure that they receive the best support and experience possible. As our LiveOps Sr. Director, Ricardo, explains;