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How to adapt products to the cultural nuances of users?
Lessons from the field: running contextual inquiries in a product trip.
Transparency at Glovo
Transparency is part of Glovo’s values. Glovo’s business model is often not clear and this has resulted in misconceptions about different aspects of the company.
LiveOps in Ukraine: Caring for our team and customer service partners
Our LiveOps team owns the customer service at Glovo. The team interacts on a daily basis with our customers, couriers and partners to make sure that they receive the best support and experience possible. As our LiveOps Sr. Director, Ricardo, explains;
