Supply Operations Analyst - Montenegro (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Supply Operations Analyst you will play a key role in overseeing and optimizing the Operations in Montenegro. This position involves analyzing operational trends and data to identify critical issues, inefficiencies, and opportunities for improvement. By leveraging these insights you will contribute to enhancing overall organizational effectiveness.

THE JOURNEY

Maintain strong collaboration with logistics partners and oversee their performance through:

• Courier Acquisition: Drive partners’ engagement, assess fleet size, and encourage partners to meet targets.
• Performance Management: Monitor and actively work to improve partner performance.
• Legal Compliance: Review contracts together with our legal team, related to our logistic partners.
• Service Quality: Ensure service levels are met and customer satisfaction remains high.

Improve courier engagement and retention by:

• Developing and implementing strategies to retain couriers, improve engagement.
• Training: Ensure couriers receive all onboarding training and necessary information.
• Courier feedback management: Be there for the Couriers when they need support.
• Track courier performance and KPIs by analyzing historical operational metrics with a focus on company targets.
• Crisis management: Respond to unforeseen issues, by quickly implementing contingency plans to ensure minimal disruption to operations.
• Close cooperation with the rest of the company and particularly with the Partner Operations team, Live Operations support, Commercial team and Finance. 

Support Operations Manager in fleet-related projects and handle ad hoc tasks as needed.

WHAT YOU WILL BRING TO THE RIDE

• University degree in a relevant field (economics, organizational sciences and similar).
• 2+ years of experience in similar roles. Experience in Logistics would be a plus.
• Fluency in both Montenegrin and English.
• Strong analytical skills, proficiency in Google Sheets suit and SQL.
• Ability to manage multiple tasks, prioritize workload, and handle a fast-paced environment.
• Excellent communication skills with the ability to solve problems quickly and efficiently.
• High motivation to contribute to a fast-growing startup.
• Eagerness to learn and adapt to new technologies.
• Ability to work both independently and within a team.
• Capable of executing tasks quickly while maintaining a high standard of quality.
• Passionate about working in an inclusive environment that embraces diversity and actively promotes equity and inclusion.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!