Sales Operations Lead

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Sales Operations Lead you will play a pivotal role in accelerating growth and retaining Glovo Partners. You will be part of the Account Management Team at Glovo Headquarters, being directly responsible for overseeing, challenging and rethinking the business plan, processes and data quality of the post-sales operational landscape..

The ideal candidate will bring a blend of both strategy and execution - setting the AM vision through right target setting and planning, while driving operational rigor to problem solve and enable our AM team’s success. You will report to the Global Head of Enablement & Operations.

THE JOURNEY

• Lead post-sales target setting process. Develop and implement a robust target-setting framework for the Account Management Team (AM) across 22 countries, ensuring alignment with overall business objectives.
• Build a high-performing post-sales operations function. Bring operational excellence in forecasting and rigorous Account portfolio management, improve AM performance, optimize AM productivity, identify opportunities for growth, and lead data-driven decision-making.
  Ensure flawless execution of our global incentive plan. Define best practices, continuously improve processes, and ensure that all AM reps receive their compensation accurately and on time.
• Enhance AM Productivity and drive sales excellence. Work on strategies to improve the productivity of the AM team, ensuring the team operates and maximum efficiency by optimizing global processes.
• You are a high achieving operations leader. You provide strategic leadership and ensure that every aspect of the sales operations is aligned with the business strategy. You have worked with sales teams to build and execute business plans. You know how to deep dive sales teams’ challenges, both to understand and resolve their pain points at an individual level and to create system-wide solutions. You demonstrate ownership by taking responsibility for the outcomes of your business and ruthlessly prioritizing to meet goals.

We’re excited about you because…

• You are accustomed to complex and multi-stakeholder environments. You partner closely with senior sales leaders and cross functional partners to align on strategy. You embody our “glownership” mentality, partnering with our Account Management teams globally to serve our users, taking the initiative to resolve any issue we discover.
• You are a data-driven decision maker. You leverage data to uncover insights, create reports, and guide Account Management strategy, forecast and planning. You work closely with the senior data analyst reporting to you to ensure data accuracy and relevance.
• You are a process improvement champion. You continuously seek ways to improve processes, enhance efficiency, and drive sales excellence within the AM team.
  
  

WHAT YOU WILL BRING TO THE RIDE

• 5+ years in a Sales Operations role, with 2+ years leading the strategy of a sales operations team.
• High Proficiency using Salesforce is a must, analyzing data to uncover insights and create reports that help guide Account Management strategy, forecast and planning.
• Knowledge or experience running incentive programs at multinational organizations at a global scale and/or with incentive tools is a plus.
• Strong technical/ analytical skills. Affinity with advanced data modeling, data visualization (Tableau, Looker)  and data management (knowledge of SQL, Python nice to have, advanced excel skills), working closely with the data analyst reporting to you.
• Project Management. Possess the ability to manage multiple competing projects and priorities in a fast-paced environment. Performs well under pressure.
• Eye for detail and financial acumen.

• Excellent spoken and written English.

 
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.