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Lead Category Manager - Italy

Q-Commerce, Milan, Italy

 

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Ensure our Q-Commerce Top Grocery and Retail Partners have their catalogs optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth. This position will require effective interaction between our Partners and Account Managers, as well as analytical and technical proficiency in managing catalog tools.

THE JOURNEY

  • Define and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways of working
  • Motivate, lead and develop a team of 4  analysts and interns
  • Manage catalog change requests from partners, ensuring guidelines compliance, and SLA achievement, and educating & preventing partners from deviating from the expected behavior
  • Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops
  • Lead a significant migration project towards our new HQ systems (Delivery Hero)
  • Analyze and identify assortment gaps in our Top Partners and collaborate with AMs/Partners to bridge that gap with clear timelines
  • Own and track your KPIs (i.e. Conversion Rate, ATC, searches w/o results, etc.) and collaborate in the development of the Quick Commerce Masterpla
  • Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app
  • Collaborate with the Accounts Manager to ensure alignment between Business and Partner’s goals 
  • Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed   
  • Be part of the QC Leadership Team, working closely with the Heads of each vertical to unlock value in their domains

WHAT YOU WILL BRING TO THE RIDE

  • Minimum of 3/5 years of experience in retail, e-commerce, or FMCG Category management
  • Strong stakeholder management and communication skills with exposure to senior partners and cross-functional teams (you’ll manage, at least, 1 direct report)
  • Experience in defining solutions to complex, strategic topics with a deeply analytical and data-driven approach to issues
  • SQL knowledge, Phyton or other programming languages would be a plus
  • Experience and ease in quickly defining creative and scalable solutions for manual/ad-hoc tasks
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • Grittiness, never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
  • “Organization” is your middle name
  • Native fluency in  Italian and proficiency in English is required

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Lead Category Manager - Italy

*Required

What are your salary requirements (gross/yearly)? *
Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
Are you comfortable with basic/intermediate SQL? *
Please rate your fluency in Italian *
Please rate your fluency in English (interviews will be conducted in Ennglish) *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement