Head of Operations - Nigeria (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 60 mins.

Step up to the ambitious challenge of achieving best-in-class delivery time in some of the country’s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country’s operations into an efficient reality. 

This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners to improve theit operations and user experience around delivery. As a Head of Operations in Nigeria you will have the unique opportunity to help us:

• Couriers (Supply Ops): Improve delivery times, quality of service and overall satisfaction of couriers
• Partners (Partner Ops): Improve on key metrics such as preparation time, waiting time, menu quality
• Glovo
• Help us reach KPIs and position Nigeria as one of the best performing countries in Glovo
• Setup best in class ways of working for our operations teams
• Work with your team leads to grow our talent and build a great team culture

We're looking for someone who has a mix of the:

• Operational excellence to get great work done
• Negotiation and collaboration skills needed to bring out the best from our partners (Couriers or Retailers)
• Strategic, innovative and creative thinking that's required to develop outside the box solutions
• Management skills and emotional intelligence required to lead and inspire a team 

THE JOURNEY

• Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills
• Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team
• Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement
• Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
• Support Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude
• Understand, deep-dive, and have a complete understanding of the local supply situation at all times
• Identify channels to source new leads and potential Glovers through both online and offline medium
• Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region
• Put yourself in the Glover’s shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
• Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice
• Have a blank page for you to create! We don’t stick to a single playbook, and we expect you to build your own as the business and market evolves

WHAT YOU WILL BRING TO THE RIDE

• At least 2 years of recent experience in Nigeria at a senior level in an operations role
• Minimum 3 years of management experience in a fast paced, demanding role (big tech, investment banking, private equity or consulting)
• Excellent proficiency in Microsoft Excel, Word and Powerpoint of G suite equivalent 
• STEM degree is preferred
• Combine a day by day and tactical management with a strategic and long-term view
• You should be able to motivate and develop teams
• You should be able to get your hands dirty, be on the frontlines rather than delegate tasks routinely
• Results-oriented, autonomous and efficient. Decisions taken should be driven by available data
• Strong analytical and problem-solving skills are required
• Strong project management skills is a must
• Knowledge of the local regulatory environment is not required but will be an advantage
• Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
• Demonstrate sound written and verbal communication skills

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• 🏖️Flexible time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!