Head of Commercial - Tunisia

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in 30 mins.

This role is for a senior leader (Head of Partners / Commercial Director) of Glovo’s commercial team, which focuses on working with our core part of the business - restaurants. As a Head of Partners (Commercial Director) in Tunisia  you will have the unique opportunity to:

• Define and execute the commercial strategy of Glovo in Tunisia:
• Sales (Hunting): Lead acquisition of new restaurants (sign those final few great restaurants not yet on our platform) and allocate resources to keep increasing our restaurant base
• Account Management (Farming): Devise new ways to help our partners grow their business on our platform while increasing the value they bring to Glovo

• Bring Glovo Tunisia to the next level
• Help us reach KPIs and position Tunisia as one of the best performing countries in Glovo
• Setup best in class ways of working for all of our commercial teams
• Work with your team leads to grow our talent and build a great team culture

We're looking for someone who has a mix of the:

• Negotiation and collaboration skills needed to bring out the best from our partners
• Strategic, innovative and creative thinking that's required to develop outside the box solutions
• Operational excellence to get great work done
• Management skills and emotional intelligence required to lead and inspire a team 

THE JOURNEY

• Devise the long-term commercial strategy for Tunisia
• Oversee directly multiple areas of responsibility: sales, partnerships, monetization, etc.
• Analyze business / financial data to take key commercial decisions in the country
• Lead a team of ~15-20 individuals and lead your direct and indirect team to greatness - hire top talents, help them perform, grow and develop as professionals
• Drive, structure, analyze and channel daily work and information with local Commercial Managers - setting goals, delegating, and supervising the team’s performance
• Guide the local commercial teams in order to achieve sales and account management targets and maintain good relationships with our partners
• Work with a cross-functional team (marketing, operations, finance) to achieve quick & quality execution
• Get into details, deep-dive and problem solve. You will make things happen together with your team
• Lead project implementation and translate it into actionable tasks to ensure continuous improvement
• Establish and maintain relationships with key stakeholders in top restaurants
• Give visibility to main stakeholders of status and follow up on next steps
• Collaborate with colleagues to learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

Background 

• At least 5 years of relevant experience in managing a high-performer commercial team; working in multiple countries and markets will be a plus
• Led negotiations of large-scale contracts and you're comfortable of building relationships with C-level of other organizations

Leadership, Business Acumen and Collaboration 

• Team leadership: 5 years of experience in leading and motivating teams to achieve collective goals
• Business acumen: Proven track record of understanding and empathizing with clients’ / partners' business models, challenges, and objectives to create strategies and deliver value through collaboration
• Stakeholder collaboration:
• External: Proven experience of at least 5 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration
• Internal: You’re an expert on managing stakeholders, working with peers, and leveraging other teams aspiring to do what’s best for the company 

Key Skills

• Great communication and interpersonal skills. 
• Project management skills, highly organized and detail-oriented approach. 
• Problem solving skills, data-driven with strong commercial and analytical skills.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken French, Arabic & English skills. 

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain
• We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope
• You are always respectful, kind, and fair

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!