Team Leader O2C (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an experienced and enthusiastic Team Leader O2C professional to join our newly created Order to Cash Team within the Global Finance Operations Department in our HQ.

• Lead and mentor a team of 5-6 highly skilled professionals, including Senior and Junior Billing Assistants, fostering a high-performance culture focused on operational excellence in invoicing and payment processing.
• Oversee end-to-end billing processes for multiple business verticals (Couriers, Restaurants, Brands Ads, On-Demand, Users), managing high-volume invoice cycles with a focus on compliance, accuracy, and continuous improvement.
• Act as the central point of coordination with internal departments such as Accounting, Treasury, Tax, Commercial, and Tech teams to research and resolve billing discrepancies, enhance workflows, and drive process optimization.
• Design and implement strategies for accounts receivable and cash collection, ensuring accurate reconciliations, and effective debt control.
• Ensure all inquiries and exceptions are documented, tracked, and resolved efficiently, maintaining strong communication with internal and external stakeholders.
• Drive the implementation of standard operating procedures and propose enhancements to reduce billing incidents and improve SLA adherence.
• Train new team members and support continuous learning across the team, encouraging knowledge sharing and upskilling.
• Collaborate with Legal, other Finance departments , and Product teams to align billing operations with Glovo’s compliance policies and financial goals.
• Monitor KPIs and SLAs, reporting performance directly to the Country Lead and Director of Finance Operations, with a focus on results and process quality.
• Support and guide the billing transformation initiatives including automation, ERP improvements, and the successful migration from Navision to SAP.

• Proven experience in supervising billing or finance teams within a fast-paced, high-growth environment.
• Minimum 4–5 years’ experience in billing and 2+ years in people management roles.
• Strong knowledge of ERP systems (SAP, Navision, proprietary tools), with demonstrated success in system transitions and integrations.
• Ability to prioritize, delegate and manage multiple invoicing cycles while maintaining high attention to detail.
• Excellent communication skills (written and verbal) in English; additional language skills (e.g. Spanish,Portuguese or Italian) are a plus.
• Hands-on, analytical approach to problem-solving with the ability to think strategically and act tactically.
• Empathetic leadership style, with the ability to motivate teams, manage conflict, and develop talent.
• Passion for delivering outstanding service to both internal stakeholders and external partners, upholding Glovo’s core values of Glownership, High Bar, and Good Vibes.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!