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IT HelpDesk Team Lead - Global HQ (They/She/He)

Engineering, Barcelona, Spain (Hybrid)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. 

What makes our ride unique? 

 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts…

 

 

YOUR MISSION

Join our IT HelpDesk team in vibrant Barcelona! We’re looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you’ll tackle challenges, enhance your skills, and help keep our operations running smoothly, making a real difference behind the scenes!

THE JOURNEY

 

  • Provide timely & effective support for all hardware provided by the IT department.

    • Hardware selection and orders.

    • Delivery/recovery to/from our end users.

    • Stock and inventory management.

    • Create/update/review policies.

    • Manage the life of the equipment.

  • Coordinate with local provider and partner across the world to deliver service where IT is not available.

  • Participate in our venue opening.

  • Lead a team.

    • Follow individual KPIs.

    • Prioritize the load.

    • Participate to new recruitment.

    • Coaching.

  • Oversee the budget.

  • Follow service SLOs and SLAs.

  • Follow team Objective Key Results.

 

 

WHAT YOU WILL BRING TO THE RIDE

 

  • A degree in Computer Science or relevant experience.

  • 2+ years of experience in the field.

  • Excellent problem-solving skills and technical mindset.

  • Excellent communication skills.

  • Experience as a Team Lead.

  • Experience in project management.

  • Experience in hardware management.

    • Meeting rooms and video conference systems.

  • You speak English fluently.

 

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credits so you can test new features in our beta app (and to satisfy your cravings!)
  • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. 
  • 👪 Enhanced parental leave
  • 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 


At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

 

So, ready to take the wheel and make this the ride of your life? 
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

 

Apply

IT HelpDesk Team Lead - Global HQ (They/She/He)

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Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
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Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
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Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement