Partner Operations Analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is dedicated to revolutionizing the delivery market by providing exceptional "WOW!" service to clients, focusing on every detail. As a hyperlocal marketplace, Glovo partners with top city venues to deliver products in under 30 minutes. 

Glovo is looking for a talented analyst to leverage data-driven insights, to support strategic decision-making and optimize partner operations in Bosnia & Herzegovina. 

As a Partner Operations Analyst reporting to the Head of Operations, you’ll play a key role in optimizing Glovo’s partner (food, groceries, retailers, etc.) operations. Using data-driven insights, you’ll identify trends, tackle inefficiencies, and support strategic decisions that directly impact couriers, customers, and partners.

This role demands a blend of operational expertise, stakeholder management, and strong analytical skills to drive Glovo’s operational effectiveness and elevate the user experience across cities.

THE JOURNEY

• Understand business needs of stakeholders under your scope and create insightful analysis helping your team to make the right decisions to optimize Glovo & partners’ operations.
• Develop and maintain scalable and self-service visualization tools and storytelling dashboards.
• Deep-dive on business metrics, in order to explore areas of opportunity and enable data-driven decision-making, based on applied statistics and probability techniques.
• Work closely with local/regional stakeholders to define how to best optimize operations, monitor and give visibility of metrics and KPIs.
• Support recurrent processes within the team, enabling the adjustment of tools to business needs.
• Continuously explore and refine key operational metrics (delivery time, efficiency, costs), gaining a comprehensive understanding of Glovo’s logistics.

WHAT YOU WILL BRING TO THE RIDE

Background 

• University degree in a relevant field (engineering, economics, organizational sciences and similar).

• 2+ years of experience in similar roles. Experience in Logistics or Tech would be a plus.

Key Skills

• Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions
• Results oriented and analytical mindset
• Great communication and interpersonal skills
• Project management skills, highly organized and detail-oriented approach
• Excellent knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Bosnian & English language
• Proficiency in SQL and in queries
• Python knowledge is not required but valued

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the ops domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope
• A can-do attitude about building a fleet of 2,000 couriers and optimizing the performance of >2000 restaurants and stores
• Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
• An empathetic and inclusive attitude - you are always respectful, kind, and fair

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Private health insurance* with Triglav
• 🍔 Free deliveries in your Glovo app
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!