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Team Lead Account Manager Long Tail (They/He/She)

Partners & Brands, Milan, Italy

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Team Lead Account Manager in the Long Tail team, you will lead a high-performing team of account managers driving business growth for small and medium enterprises on Glovo. The main focus is to foster a collaborative and performing culture that consistently achieves and surpasses ambitious sales targets, while maintaining a healthy balance on career and skills development. 

THE JOURNEY

  • Drive, inspire, and develop the sales team to consistently meet and exceed targets according to the business strategy
  • Define and pursue the long-term strategy for the S&M partners in terms of Growth, Promotions, Advertisement and Operations.
  • Creation of report and analysis to monitor metrics and KPIs through Salesforce tool to enhance overall team efficiency and find opportunities for improvement revenue growth
  • Enhance team skills providing training and mentorship, fostering teamwork, giving regular feedback, encouraging open communication, recognizing achievements, and promoting continuous improvement.
  • Cooperate with the acquisition team to better optimize partner life cycle through improved communication and joint strategies
  • Stay up to date with market and competitive developments.
  • Contribute actively to the teams’ development and learn from each other in a supportive environment that allows you to grow, develop and make the difference
  • Generate best practices and processes which can be replicated across all areas
  • Lead by example in accordance to our values and set high standards for the team

WHAT YOU WILL BRING TO THE RIDE

  • You have a solid experience (5+ years) in fast-paced environments (startup, investment banking, top consulting firms or top tech companies)
  • Relevant experience leading cross functional teams with 4+ people
  • A data-driven mentality, taking decisions based on data and using good business judgment when necessary
  • You're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
  • You've got a good judgment and assertiveness and own up to your mistakes facing any situation with an optimistic approach.
  • You're extremely curious and have a desire to acquire a deep understanding on new topics.
  • You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.
  • You're extremely agile and thrive in ambiguous environments
  • You are always respectful, kind and fair. All of your current and former reports speak highly of you as a manager and leader
  • You have an ambition that makes some people think you're crazy because you are ahead of the edge while inspiring the vast majority.
  • You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented with a hands-on spirit.
  • Excellent English and Italian. Spanish is a plus.
  • An empathetic, inclusive and curious attitude across the business and the industry.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Team Lead Account Manager Long Tail (They/He/She)

*Required

What are your salary requirements (gross/yearly)? *
What is your current level of English proficiency? *
What is your current level of Italian proficiency? *
Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply) *
Do you identify as transgender? *
Which of these best describes your current sexual orientation? (Please check all that apply) *
Do you identify as having a disability? *
Do you consider yourself to be neurodiverse? *
Do you have 33% or above diverse abilities? *
How would you describe your ethnicity? *
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement