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Operations Specialist - Top Accounts

Operations, Milan, Italy

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with 

Glovo is looking for a talented and ambitious Operations Specialist for the Top Accounts in the porfolio. 

In this challenging and rewarding role, you will work closely with our Big Chains Account Managers and Top Account Coordinator - in order to manage all the operational aspects of Glovo’s Big Chains. Are you looking for a challenging experience in one of the fastest growing Startups in Europe? Do you want to contribute building a product that will disrupt the On demand market?

THE JOURNEY

  • Be responsible for Top Accounts operational performances: track and analyze their metrics, follow up and build reports for internal and external stakeholders.
  • Identify worst offenders and define a strategic action plan to improve the main operational KPIs.
  • Manage the operational tasks of each assigned Big Chain through regular and impeccable communication with partners.
  • Be the main POC for operational support of the Big Chains responding to all enquiries within the same day, managing competing timelines and prioritizing critical tasks. Menu updates, invoicing review, operational analysis and rider issues will be part of your daily job.
  • Understand Big Chains’ needs in advance, advising them on how to get the highest performance and  ensuring operational excellence
  • Collect main Big Chains operational issues and escalate this to internal stakeholders (Partner Operations HQ, Product, Tech, Live Operations, etc).
  • Work alongside with all other teams involved in order to improve Big Chains’ operations, such as Supply Operations, Content Operations, Partner Support, Live Operations, Finance and Commercial.
  • Onboard new Big Chain stores on our platform by providing them all the necessary tools and information to start working with us.

WHAT YOU WILL BRING TO THE RIDE

  • Excellent knowledge of Excel, Google Docs and MS Office is mandatory
  • Previous experience in Account Management and/or Partner Service preferably in FMCG, digital platforms or on-demand delivery industry
  • University Degree in Economics, Business or Marketing
  • Comfortable working in a high growth and high-performance start-up with a fast pace. 
  • Problem solver, data-driven with a strong analytical mindset
  • Proactive, flexible, organized and detail oriented
  • Proficiency in Italian and English is a must
  • Good communication and strong commercial skills

Nice to have: experience on using Salesforce, Looker and Asana

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

 

Apply

Operations Specialist - Top Accounts

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Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement