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Senior Operations Analyst (They/She/He)

Operations, Zagreb, Croatia

 

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Elevate your career by taking on the ambitious challenge of achieving delivery times of less than 35 minutes in some of the world's most intricate cities. At Glovo, we present an exhilarating opportunity for a data-centric, analytical expert who thrives on precision and continually seeks ways to enhance our courier and restaurant partner performance. With unrestricted access to vast data resources, you'll empower innovative decision-making. Additionally, you'll collaborate with a world-class tech team capable of translating your operational recommendations for the country into efficient, real-world solutions.

Be a part of a team where you will:

  • Analyze data to spot trends and develop effective strategies for on-demand operations.
  • Take charge of Croatia's forecasting process, scheduling, and courier incentives to enhance customer experiences.
  • Understand the significance of our key KPIs (Delivery Time, Cancellations, Efficiency, Cost per order).
  • Gain a deep grasp of our business goals, strategies, and industry context.
  • Identify KPI interdependencies and their impact on performance.
  • Manage projects focused on enhancing customer experience, meeting deadlines and resource allocation.
  • Act as a primary point of contact, ensuring alignment with Regional/Global Ops Teams.
  • Collaborate cross-functionally to pinpoint process improvements and innovate workflows.
  • Design, document, and implement processes for efficiency and effectiveness.
  • Continuously refine processes to align with organizational goals.
  • Lead or contribute to project teams, tracking milestones, and proactively addressing issues.
  • Coordinate with stakeholders (Operations, Marketing, Strategy) on forecast strategies.
  • Adjust forecast parameters based on local inputs like marketing strategies and seasonality.
  • Analyze forecast performance to identify business opportunities.
  • Define and manage projects in collaboration with stakeholders.
  • Develop tools to improve forecast accuracy, impacting operational metrics and P&L.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

  • 2-3 years of experience in analytical roles with a proven track record of translating insights into actionable strategies. Experience in on-demand industries is a plus.
  • Strong passion for analytics, demonstrated by your enthusiasm for problem-solving, root cause analysis, and data trend identification.
  • Proficiency in using analytical tools, such as pivot tables, to drive data-informed decision-making.
  • A knack for identifying opportunities for process improvement in various aspects.
  • Exceptional verbal and written communication skills with the ability to compile comprehensive reports.
  • Proactive and highly organized with a keen eye for detail.
  • Possess an empathetic, inclusive, and curious attitude.
  • Bachelor's degree in Engineering, Economics, or a related technological or business field.
  • Proficiency in Excel/Google Sheets is essential.
  • Experience working in a BI tool, such as Tableau, Looker, etc. 
  • SQL proficiency is a plus.
  • An empathetic, inclusive and curious attitude
  • This is a full-time, indefinite contract
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave!
  • Online therapy and wellbeing benefit
  • External learning budget

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

 

Apply

Senior Operations Analyst (They/She/He)

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Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
How did you find out about this job opportunity? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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Which of these best describes your current sexual orientation? (Please check all that apply) *
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Do you consider yourself to be neurodiverse? *
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Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement