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Technical Project Manager (They/She/He)

Operations, Barcelona, Spain

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

 

We operate in more than 1500 cities across 25 countries. 

And this is where your ride starts…

YOUR MISSION

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. 

Based in our Barcelona HQ office, reporting to our Head of Platforms as the Platforms Technical Project Manager, you will be working closely with our Live Operations team, Product Tech teams, and other stakeholders (Operations, Finance, Commercial, Growth, Innovation) to define and deploy our platform features which unlock better user experience as well as operational efficiency.

We aim to build platforms and tools which integrate seamlessly with Live Operations existing processes and workflows. This role will lead our efforts to achieve operations excellence through continuous improvement of internal and external-facing Live Operations solutions.

THE JOURNEY

  • Own and improve platforms performance metrics by improving integration of processes, information and tools
  • Guide the live operations platform roadmap, define the metrics and KPIs used to measure the success of the platforms and features we implement
  • Create impact assessments and business cases for new platforms and features aligned with the company’s short and long-term goals
  • Collaborate closely with a cross-functional team from Operations, Product, and Engineering to define solutions that meet the business needs leveraging current or future platforms
  • Be proactive and hands on when it comes to understanding live operations challenges and find standardisation solutions which can create impact at scale
  • Coordinate with multiple stakeholders across various Glovo operating countries, external vendors and operations managers
  • Work closely with live operations teams to guide implementation and adoption of new platform features
  • Track the impact of all the changes implemented and the contribution to global performance such as optimising efficiency, improving platforms performance or reducing platform costs
  • Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders
  • Setting project goals and coming up with plans to meet those goals
  • Maintaining project timeframes, budgeting estimates and status reports
  • Conducting risk assessments for projects

WHAT YOU WILL BRING TO THE RIDE

  • Worked in a fast-paced environment and enjoyed simplifying and solving highly ambiguous problems
  • Stakeholder Management: you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track.  You have the ability to influence other teams to execute fast and deliver results
  • Strategic mindset: experience creating business cases and impact analyses
  • Experience managing projects, making effective use of your own and others’ time
  • You find innovative ways to validate big and novel ideas. You’re partial towards action and driving impact
  • You are deeply curious about how products and businesses work, and they come to be
  • You are a “people person” driven to get stuff done with a collaborative and empathic demeanour. You don’t win unless your team wins
  • Understanding of customer support platforms (CRM, telephony, LMS, KB, WFM, QA)
  • Experience working in customer service environments is desirable
  • Data oriented: you’re used to gather data through both qualitative and quantitative approaches (user research, A/B experimentation, usability testing, data analysis, competitor and market analysis)
  • Superb communication and fully fluent in English: you have excellent written and verbal English communication skills. You make complex ideas understandable and craft presentations that are easy for multiple audiences to consume

 

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan *if applicable 
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) 
  • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
  • 👪 Enhanced parental leave (*if applicable) 
  • 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!



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Technical Project Manager (They/She/He)

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Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement