Global Operations Manager (They/She/He)
Food Innovation, Barcelona, Spain (Hybrid)
About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc.).
Your work-life opportunity:
We are looking for a passionate, strategic and action-oriented professional to help build our global Logistics as a Service (LaaS) business line - offering delivery as a standalone solution for restaurants that have their own ordering channel.
As a part of LaaS, the Business Operations (BizOps) team leverages Glovo’s technology to optimize operational processes as well as ensure successful international expansion. You’ll be responsible for improving operational metrics according to the most pressing business needs - collaborating with Growth, Finance, LiveOps and Tech teams to achieve results. You’ll be expected to constantly zoom in/out of problems - going from minute attention to detail to being a part of strategic decision-making.
Be a part of a team where you will:
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Own key work streams end-to-end, and guarantee their successful completion
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Support our Growth, Finance and Tech teams’ with projects that ensure the business unit’s growth
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Identify product and operational gaps by obtaining full mastery of the LaaS product and data layer
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Define and be responsible for the implementation of key operational processes that allows better alignment with the core business and fosters Business Operations team scalability
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Be responsible for partner operational excellence by understanding the needs of different partner types and transforming this knowledge into actionable insight
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Be the main POC with the core business for the areas of Operations and Logistics
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Be analytical and make data-driven decisions that shape the product roadmap
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Track and monitor KPIs providing the appropriate visibility to all stakeholders
You have:
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Bachelor's degree - emphasis in business or engineering
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4-6 years of experience in a fast-paced environment (tech start-up, consulting, FMCG, etc.)
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Proficient in analyzing data, reporting, and basic financial analysis (cost-effectiveness, cost-benefit etc.) and comfortable dealing with high growth and complex business challenges. Knowledge of analytical tools such as Looker and Excel (SQL is a plus)
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Hands-on: you are willing to get your hands dirty and are looking to bring your ideas to life and find a way to get things done
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You have strong organizational skills, the ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment
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You are able to act as an owner / lead large-scale and complex projects with global impact
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Sublime communication skills both written and verbal
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Proficient in English
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
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Enticing equity plan (if applicable)
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
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Good Vibes: Bring positivity and communicate openly
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Stay Humble: Self-aware and open to learning
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Care: Uplift people and the planet
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Glownership: Act as proud owners
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High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
