Courier Experience and Communications Specialist (They/She/He)
Operations, Tbilisi, Georgia
***PLEASE SUBMIT YOUR CV IN ENGLISH
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
BE A PART OF A TEAM WHERE YOU WILL:
- Communication Strategy Ownership
- Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
- Implement effective communication initiatives to foster strong engagement and connection with the riders' community.
- Courier Relations and Advocacy
- Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
- Proactively communicate and address their concerns, acting as their voice within the company.
- Community Management and Activities
- Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
- Organize and execute community management activities, events, and initiatives to enhance the riders' experience and foster a sense of belonging.
- Collaboration with Public Affairs (P.A)
- Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
- Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers' valuable contributions.
- Local Benefits and Perks Negotiation:
- Identify and negotiate local benefits and perks to enhance the riders' experience and satisfaction.
- Collaborate with relevant stakeholders to implement and communicate these benefits effectively.
- Guidance and Support
- Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
- Understand their challenges, collect feedback, and assist in addressing their needs.
- Rider Insights Analysis:
- Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
- Utilize data-driven insights to better understand the riders' needs, preferences, and expectations, driving continuous improvement.
- Collaboration with Regional and Global Teams:
- Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company's ROI.
- Provide valuable insights and updates on local market conditions and rider feedback.
- Courier App Monitoring:
- Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app's aspects.
- Collaborate with relevant teams to address any app-related issues or improvements.
- Follow up courier app- caring about the aspect of the app
- Bachelor's degree in Communications, Marketing, Business, or a related field.
- 2-3 years of experience in communication strategy, community engagement, or related roles.
- Excellent written and verbal communication skills.
- Ability to analyze and derive insights from both quantitative and qualitative data.
- Proactive, creative, and results-oriented mindset.
- Strong stakeholder management and negotiation skills.
- Familiarity with brand management principles and customization to local markets.
- Proficiency in conducting focus groups, surveys, and interviews.
- Ability to work collaboratively with regional and global teams.
- Familiarity with app monitoring and user experience enhancement is a plus.
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS:
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Online therapy and wellbeing benefit
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!