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Supply Operations Analyst

Operations, Lagos, Nigeria

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

  • Supply Growth and Optimization: Own supply growth and performance across assigned cities. Ensure the right number of couriers are active, productive, and earning sustainably to support demand growth.
  • Supply Planning and Forecasting: Work with HQ ops and growth teams to forecast supply needs based on demand plans, seasonality and special events. Proactively identify gaps and define actions to close them.
  • Courier Performance and Earnings: Analyze courier behavior and performance then design and support initiatives that improve productivity and earnings quality.
  • Operational Bottleneck Resolution: Identify operational bottlenecks impacting supply performance then drive root cause analysis and execution of fixes.
  • On the Ground Ops Support: Spend time in cities working closely with different  teams and riders to validate data insights, test interventions, and adapt solutions to local realities.
  • Cross Functional Collaboration: Partner with Growth, Commercial, Product, and Support teams to ensure supply plans are aligned with demand, incentives, and city priorities.
  • Metrics Ownership and Reporting: Own key supply metrics for your cities. Build and maintain clear reporting on supply health, risks, and progress against targets. Translate insights into actionable recommendations.
  • Continuous Improvement: Test, measure, and scale operational improvements. Document learnings and help standardize best practices across cities.

WHAT YOU WILL BRING TO THE RIDE

  • A strong analytical mindset with the ability to turn data into clear operational actions, not just reports
  • 2 to 4 years experience in operations, consulting, startups, or business roles in fast paced environments
  • A proven track record of execution. You follow through, deliver results, and can point to real outcomes you’ve driven
  • Strong ownership mindset. You take responsibility for supply performance in your cities and push through blockers until issues are resolved
  • Ability to balance speed with attention to detail. You move fast without losing control of the fundamentals
  • Clear and concise communication, especially when working with remote and cross functional teams
  • Hands on and scrappy approach. You are comfortable getting close to the operation, riders, and local teams
  • High level of autonomy and strong prioritization skills
  • An empathetic, inclusive, and curious attitude. You understand that supply performance is driven by people as much as systems
  • Willingness to spend time on the ground in cities when needed to validate insights and drive impact

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Supply Operations Analyst

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 4 days in the office, and 1 day WFH, does this match your preferences or requirements? *
When are you available to start? *
You have 1,000 orders to deliver within one hour. Each courier can batch 2 orders per trip; batching adds 8 minutes to the normal 40-minute delivery, so each trip takes 48 minutes. Everyone does one trip only within the hour. How many couriers do you need? *
How many years of experience do you have using SQL? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB
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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement