Manager Account Management Regions Spain (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking a dynamic leader who embodies a mix of leadership skills, operational excellence, and negotiation and collaboration skills.  As Manager of Account Management NE Spain, you will be instrumental in driving the growth and success of Glovo in Catalonia & Balearics, which makes your region the biggest one nationally. Your role will involve supporting the Head of the region in setting the commercial strategy, leading a high-performing team of account managers, and building strong partnerships with key stakeholders.

THE JOURNEY

Team Management and Leadership

• Lead, manage, and develop a high-performing team of up to 6 Account Managers with full autonomy, including hiring, promoting, and dismissing team members as needed.
• Establish goals for the team and evaluate their performance. Handle performance and develop talent to ensure the team is engaged and we retain them.
• Contribute actively to the teams’ development and learn from each other in a supportive environment that allows you to grow, develop and make the difference
• Set clear objectives, delegate responsibilities effectively, and track performance to ensure alignment with strategic goals.

Partnership Development 

• Build and nurture strong relationships with key stakeholders, including top restaurants, retail chains, and local businesses, to drive shared growth.
• Ensure that Top Accounts are out of risk of churning by establishing operational processes and commercial actions with the aim of generating orders.
• Develop and execute commercial strategies to grow our presence in the Northeast region of Spain.

Processes and efficiency

• Define and implement efficiency plans and projects to improve how Account Managers manage relationships with their assigned partners.
• Establish clear goals and performance metrics, ensuring accountability and fostering talent retention.
• Drive team process improvements by mapping changes, setting clear targets, and introducing new workflows to optimize performance and partner satisfaction.
• Collaborate with cross-functional teams (marketing, operations, finance) to ensure flawless execution and a strong team dynamic.
• Analyse complex data sets to extract actionable insights, inform decision-making, and identify new growth opportunities.
• Generate best practices and processes which can be replicated across all areas

WHAT YOU WILL BRING TO THE RIDE

You have:

• Minimum 5 years of experience in Commercial Strategy, Business Consultancy, or Big Tech environments.
• Native fluency in Spanish and Catalan, with excellent English communication skills (both written and verbal).
• Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field (FMCG, food-hospitality, or on-demand delivery experience is a strong plus).
• Proven track record of negotiating complex, large-scale contracts and successfully managing relationships with C-level executives.
• Strong business acumen with the ability to understand, empathize with, and anticipate clients’ business models, challenges, and objectives.
• Exceptional analytical skills, comfortable working with data to drive key business insights.
• Demonstrated leadership and team management experience, preferably with teams of up to 8 full-time employees.
• Experience in process management and operational optimization to enhance team and business efficiency.
• Strategic thinker with the ability to design and implement growth strategies effectively.
• High degree of autonomy and accountability, capable of driving impactful decisions independently.
• Excellent stakeholder management and influencing capabilities.
• Strong problem-solving abilities, analytical thinking, and commercial mindset.
• A proactive, hands-on leader who thrives in a fast-paced and ambiguous environment.
• Ambitious and forward-thinking, constantly pushing the boundaries of what is possible.
• Empathetic, inclusive, and curious, fostering a culture of collaboration and innovation.
• Ownership mindset: a natural bias for action, always pushing for things to happen, with a hands-on, deadline-oriented approach.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!