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Automations & CRM Insights Data Analyst (They/She/He)

Operations, Barcelona, Spain (Hybrid)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

You’ll design scalable integrations, automations, and data flows (Python + SQL) that eliminate manual work, improve accuracy, and allow us to run more complex and personalized lifecycle campaigns. A key part of your work will be to define and optimize rider segmentations, ensuring that every flow and campaign targets the right audience with the right message. By building these foundations, you’ll enable the team to operate at scale with less effort and more impact.

You will also analyze the performance of our CRM campaigns, flows, and segmentations, identifying inefficiencies and opportunities to improve activation, conversion, retention, and ROI. In addition, you’ll provide light support on performance marketing reporting and insights, ensuring alignment across channels when needed.

Your ultimate goal is to make every rider interaction smarter, every internal process leaner, and every campaign more precisely targeted — fully aligned with Glovo’s vision: to give everyone easy access to anything in their cities.

THE JOURNEY

  • Design, build, and maintain integrations and automations in Python & SQL to connect our CRM with other systems (internal tools, rider app, external providers).
  • Develop and manage robust data pipelines that ensure a reliable, accurate, and timely flow of information across platforms.
  • Design, test, and refine rider segmentations, enabling more personalized and impactful lifecycle communications.
  • Monitor and analyze CRM campaigns and flows across channels (email, push, in-app, SMS), tracking key KPIs (activation, conversion, retention, ROI) and identifying improvement opportunities.
  • Run A/B tests and experimentation to measure impact, validate hypotheses, and continuously optimize lifecycle strategies.
  • Optimize rider lifecycle communications and campaigns, ensuring the right message is sent at the right time, through the right channel, with maximum efficiency.
  • Build dashboards and visualizations that empower the team to monitor performance and spot improvement opportunities at a glance.
  • Act as a data & integration partner for stakeholders, translating operational, marketing, and growth needs into technical solutions that enable better decision-making.
  • Continuously identify gaps and opportunities in our CRM strategy, proposing improvements that balance automation, efficiency, growth, and rider experience.

WHAT YOU WILL BRING TO THE RIDE

  • 2+ years of experience in a data-focused role with exposure to automation, analytics, or system integrations.
  • Strong programming proficiency in Python (e.g. Pandas for data manipulation and automation).
  • Advanced SQL skills, able to write optimized and complex queries.
  • Proven ability to build and maintain integrations and data flows across systems (APIs, webhooks, etc.).
  • Hands-on experience with audience segmentation and targeting for CRM or lifecycle campaigns.
  • Ability to analyze CRM campaign and flow performance (activation, conversion, retention, ROI) and translate findings into actionable improvements.
  • Clear communicator, able to explain technical work to non-technical stakeholders.
  • Strong stakeholder management skills and proficiency in English (written and verbal).
  • A hands-on, problem-solving mindset: comfortable switching between coding, analysis, integrations, and stakeholder interaction.

Nice To Have

  • Familiarity with workflow orchestration tools (Airflow, Zapier, etc.).
  • Proficiency with BI tools (Looker, Tableau, Power BI) for dashboarding and visualizations.
  • Exposure to cloud environments (AWS, GCP) and version control (Git).
  • Basic knowledge of HTML/CSS for CRM template customization.
  • Previous experience with CRM or lifecycle marketing platforms (Braze, Salesforce, Iterable, etc.).
  • Understanding of performance marketing metrics and reporting.
  • Prior experience in logistics, marketplaces, or other global, fast-paced, data-driven environments

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Automations & CRM Insights Data Analyst (They/She/He)

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
When are you available to start? *
How would you rate your proficiency with SQL? *
How would you rate your proficiency with Python? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement