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Account Manager (Q-Commerce)

Q-Commerce, Yerevan, Armenia

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As a Q-Commerce Account Manager, you will play a key role in Glovo’s AM Q-Commerce team. You will directly manage relationships with our top partners, driving growth, operational excellence, and strategic marketing plans. You’ll work closely with leading Q-Commerce players in the Groceries and Retail verticals — including supermarkets and retail stores from which we deliver everyday essentials at speed, making everything accessible within minutes across Yerevan.

This role is perfect for someone who wants to grow in a large multinational company, thrives in a fast-paced corporate environment, and is looking to build a long-term career in account management or commercial strategy.

THE JOURNEY

  • Build strong, long-term relationships with supermarkets and retail stores through consistent and proactive communication, understanding partner needs, and driving engagement (including partner meetings and business reviews; Salesforce will be your tool of choice).
  • Design and implement strategic plans to drive partner growth through promotions, marketing activations, and menu optimization (e.g., item performance, AOV, conversion rate, cross-sell/upsell).
  • Support partners with technical integrations and emergency resolutions, ensuring regular updates and seamless day-to-day operations.
  • Ensure best-in-class content and become the partner’s preferred delivery platform by securing preferred partnerships and aligning on long-term marketing roadmaps.
  • Increase Glovo’s revenue via commission negotiations, AOV improvements, and margin expansion initiatives.
  • Regularly evaluate and report on portfolio performance and KPIs. Be proactive and data-driven in identifying improvement opportunities.
  • Hold regular partner check-ins and performance reviews to drive partner success and satisfaction.
  • Collaborate cross-functionally with operations, marketing, finance, regional Q-Commerce teams, and HQ to deliver the best service experience to your partners.

WHAT YOU WILL BRING TO THE RIDE

  • 1+ year of experience in high-performance account management or business consultancy, ideally in FMCG, IT or on-demand delivery.
  • A Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
  • Comfortable working in a high-growth, fast-paced startup environment.
  • Flexibility and resilience to adapt to challenges and changes quickly.
  • Strong ownership mindset: able to independently manage accounts from A to Z.
  • Experience delivering business presentations and sales negotiations.
  • Ability to see both the strategic big picture and dive into data to inform decisions.
  • Excellent negotiation and problem-solving skills.
  • Proficiency in Google Workspace tools (Docs, Sheets, Slides, Drive); Salesforce and Looker are a plus.
  • Excellent command of Armenian and English; Russian is a plus.
  • Outstanding communication, interpersonal, and commercial skills.
  • Analytical, solutions-oriented, and data-driven.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Account Manager (Q-Commerce)

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Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement