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Content Success Lead

Partners & Brands, Casablanca, Morocco

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

  • Manage a team of 10+ in Morocco and Tunisia
  • Be responsible for onboarding Partners excellently into our app, ensuring they are ready to operate with us from the first day
  • Lead app content quality and ensure high-level content on our marketplace
  • Be the main point of contact and manage the relationship between the local Glovo teams (Sales, Account Management, Brands) and the content provider
  • Monitor the performance metrics on the Activation Funnel and the Partner's early lifecycle in our App (executing with speed, quality, and controlling budget)
  • Coordinate content-related projects with other departments and the provider
  • Optimize existing processes for improving speed, quality, and efficiency in the country by coming up with and implementing creative and scalable solutions
  • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
  • Manage requests from internal and external stakeholders and ensure they are processed within the agreed SLAs and quality standards
  • Train, coach, assist, supervise, evaluate, and provide feedback to the team, ensuring we provide the highest quality to stakeholders
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference

WHAT YOU WILL BRING TO THE RIDE

  • Experience in managing operational teams
  • Strong stakeholder management and communication skills: you will be the main point of contact for all commercial teams in Morocco and Tunisia
  • Strategic customer focus
  • Strong analytical skills with a track record of exceeding targets in fast-paced environments. Excel skills are required.
  • Excellent French, English & Arabic
  • Determination and hands-on attitude, get ready to take the lead when we need to get things done. No job is too big or too small
  • Ability to motivate and communicate with others at all levels
  • Being a problem solver, data-driven with an analytical approach
  • An empathetic, inclusive, and curious attitude
  • Experience using Excel
  • Salesforce experience is a big bonus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Content Success Lead

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
When are you available to start? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement