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Operations Specialist - Sofia (They/She/He)

Operations, Sofia, Bulgaria

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION:

Glovo seeks a detail-oriented, data-driven professional to optimize delivery operations in complex cities, giving access to vast data resources and a top-tier tech team to implement innovative improvements on courier performance.

In this role, you’ll need to bring a blend of operational expertise, relationship management skills, analytical savvy, and creativity to the table. Our couriers – or Glovers as we call them – are at the heart of Glovo’s marketplace, and you’ll play a vital role in ensuring that our fleet not only thrives long-term but also enhances the operational experience and user satisfaction across Italy.

THE JOURNEY

  • Support the Operations Team: Collaborate with the Operations Manager to improve scalable processes and procedures.
  • Manage Operations in Specific Cities: Oversee Glovo’s performance in a subset of cities within the assigned region. This includes analyzing delivery time achievements and forecasting for demand.
  • Plan, Execute, and Monitor Key Initiatives: Identify and implement activities to address KPI deviations, enhance user experience, or improve cost performance within the assigned area.
  • Report Insights and Feedback: Offer continuous feedback and updates on performance status 
  • Data Analysis and Reporting: Perform data analysis and develop dashboards to monitor and display the performance of key operational KPIs.

WHAT YOU WILL BRING TO THE RIDE

Background

  • University Degree in relevant field is a plus
  • At least 1+ years of total work experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in on-demand industry is a plus, but not required

Key Skills

  • Excellent communication skills and a positive, problem-solving mindset.
  • Initiative, proactivity, and autonomy – Glovo is yours, too!
  • Enthusiasm and resilience, even on challenging days.
  • An empathetic, inclusive, and curious attitude.
  • Hands-on approach with a willingness to be in the field and support couriers.
  • Advanced skills in Excel and data interpretation.
  • Proficiency in English at a professional level.

 

Culture

  • Ability to work in a high growth and high-performance start-up with a fast pace
  • Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the ops domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope
  • A can-do attitude about building a fleet of 2,000 couriers and optimizing the performance of >2000 restaurants and stores
  • Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
  • An empathetic and inclusive attitude - you are always respectful, kind, and fair

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Glovo free delivery & Food vouchers to satisfy your cravings!
  • 🏊 Co-funded Multisport card to keep you energized.
  • 🏖️The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Apply

Operations Specialist - Sofia (They/She/He)

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
When are you available to start? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
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GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement