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Head of Operations (They/She/He)

Operations, London, United Kingdom

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners to improve theit operations and user experience around delivery. As a Head of Operations in Nigeria you will have the unique opportunity to help us:

 

  • Couriers (Supply Ops): Improve delivery times, quality of service and overall satisfaction of couriers
  • Partners (Partner Ops): Improve on key metrics such as preparation time, waiting time, menu quality
  • Glovo
    • Help us reach KPIs and position Nigeria as one of the best performing countries in Glovo
    • Setup best in class ways of working for our operations teams
    • Work with your team leads to grow our talent and build a great team culture

We're looking for someone who has a mix of the:

 

  • Operational excellence to get great work done
  • Negotiation and collaboration skills needed to bring out the best from our partners (Couriers or Retailers)
  • Strategic, innovative and creative thinking that's required to develop outside the box solutions
  • Management skills and emotional intelligence required to lead and inspire a team

THE JOURNEY

 

  • Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills
  • Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team
  • Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement
  • Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
  • Support Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude
  • Understand, deep-dive, and have a complete understanding of the local supply situation at all times
  • Identify channels to source new leads and potential Glovers through both online and offline medium
  • Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region
  • Put yourself in the Glover’s shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
  • Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice
  • Have a blank page for you to create! We don’t stick to a single playbook, and we expect you to build your own as the business and market evolves

What You Will Bring To The Ride

  • Location in Nigeria
  • At least 7 years of experience 
  • Minimum 3 years of management experience in a fast paced, demanding role (big tech, investment banking, private equity or consulting)
  • SQL proficiency is preferred
  • STEM degree is preferred
  • Combine a day by day and tactical management with a strategic and long-term view
  • You should be able to motivate and develop teams
  • You should be able to get your hands dirty, be on the frontlines rather than delegate tasks routinely
  • Results-oriented, autonomous and efficient. Decisions taken should be driven by available data
  • Strong analytical and problem-solving skills are required
  • Strong project management skills is a must
  • Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
  • Demonstrate sound written and verbal communication skills

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 💳 Discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

 

Apply

Head of Operations (They/She/He)

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
When are you available to start? *
Are you living or willing to relocate to Lagos, Nigeria? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement