Sign in
Back to list

Head of Operations, Serbia (They/She/He)

Operations, Belgrade, Serbia

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Take on the bold challenge of achieving sub-30 minute delivery times in  Serbia. Glovo offers a unique opportunity for a data-driven, detail-obsessed professional eager to elevate Courier and Partner performance and experience. You’ll work with vast datasets to fuel smart, creative decision-making and collaborate with a world-class tech team capable of turning your operational insights into impactful, scalable solutions.

THE JOURNEY

  • Team Leadership & Development: Lead and mentor the Operations department, fostering a culture of ownership, agility, and continuous improvement across Courier Operations, Partner Operations, and Supply Excellence teams. Champion collaboration while consistently raising the bar on operational execution.
  • Data Driven Mindset & Problem Solving : Relentlessly analyze operational data to uncover actionable insights, identify trends, and craft high-impact strategies that drive performance and consistency across our Operations. Continuously turn complex data into clear, high-impact execution plans that empower teams and deliver results.
  • Operational Excellence: Design and embed best-in-class processes that drive efficiency and scalability across all facets of our operations. Continuously refine workflows to support high-performing teams and sustainable growth.
  • Performance & Strategy: Identify and evaluate strategic opportunities through rigorous quantitative and qualitative analysis, always with the goal of delivering the best possible Customer Experience. Align operational performance with long-term vision, ensuring every decision contributes to sustainable growth of our Operations.
  • Cross-Functional Collaboration: Partner closely with Commercial, Growth, Q-Commerce, and other key teams to align initiatives and unlock new growth opportunities across Serbia. Build strong bridges across Regional and HQ Teams  to ensure seamless execution and shared success..

Strategic Thinking: Collaborate closely with the General Manager of Serbia on strategic initiatives, bringing an out-of-the-box mindset to drive operational excellence and solve complex challenges with forward-thinking solutions.

WHAT YOU WILL BRING TO THE RIDE

  • 7+ years of experience in total.
  • 4+ years of experience in high demanding positions (operations, consulting, investment banking, etc.). 
  • 3+ years in leading and motivating high-performance teams to achieve ambitious goals

 

  • Strong analytical skills - you are always running pivot tables and looking for more data to drive decisions.
  • The ability to negotiate contracts with large organisations and  explain Glovo’s value proposition to couriers and micro and small enterprises. 
  • A can-do attitude about building a fleet of 3,000  couriers and optimising the performance of >4000 restaurants and stores.
  • Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions.
  • An empathetic, inclusive and curious attitude
  • A passion to make a positive impact on the life of millions of people through technology
  • Experience in on-demand is a plus.
  • Strong organisational skills and delegation, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
  • An openness to change (changes seeker).
  • Effective communication skills (both to the team and upstream).
  • Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak. 
  • 🍔 Monthly Glovo meal benefit to satisfy your cravings! 
  • 🏊 Company sponsored Fitpass to keep you energized.
  •  🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
  •  👪 Enhanced paternity leave. 
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

 

Apply

Head of Operations, Serbia (They/She/He)

*Required

Do you need, or will you need in the future, any immigration-related support or sponsorship from Glovo in order to begin the employment at the work location? *
Glovo’s hybrid ways of working mean 3 days in the office, and 2 days WFH, does this match your preferences or requirements?
When are you available to start? *

Identity Survey

It is voluntarily provided by you and anonymous to the Glovo team.

This survey will not affect the selection process. 

Glovo is an Equal Opportunity Employer. All people will be considered for employment regardless of their gender identity, sexual orientation, race/ethnicity, neurodiversity or disability status, family or parental status, nationality, religion or other personal characteristics and backgrounds that make us as humans unique. 

 

This demographic voluntary survey helps Glovo understand our pipeline and ensure that all candidates have equal opportunities during the entire hiring process.

This survey also allows us to improve our process and systems ensuring we build a more inclusive company. If you decide to share voluntarily your personal information with us, all the information you provide will be, under all circumstances. Find out more about our Identity Survey and Statement here.

 

By sharing your data with us in a voluntary way, you agree that we can use your responses for the purposes we've mentioned in our statement. This survey is not focused on making adjustments to the hiring process to make any accommodation needs because of neurodiversity or disability. If you have any accommodation needs, please let us know in the application form.

 

 

Glovo’s data privacy statement

In case the recruitment process does not end with the establishment of a labour relationship between the applicant and the Controller, the Controller will retain the applicant’s data for a period of 2 years from the date of the last communication, issued either by You or the Controller, declaring the end of the recruitment process without sending and/or accepting the possible offer. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified, cancelled or erased, and/or to request that processing of your personal data be limited.

You also have the right to data portability. In addition, in case you consider your rights have been violated, you may lodge a complaint with an EU supervisory authority.

Which of these best describes your gender identity? (Please check all that apply)
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB
Please upload either: pdf, doc, docx, txt, rtf. Max 2 MB

GLOVO as data controller may process the data you share with us through your application for the purposes of the Controller’s recruitment related activities. For more information on how we process your data and how to exercise your rights, please refer to our data privacy statement