Partner Operations Analyst - SEE (They/She/He)
Operations, Bucharest, Romania
About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
As part of the Regional Partner Operations team you will be responsible for helping build the bridge between the Partner Operations strategy and the Local teams. We are looking for someone to connect, understand and push forward solutions to improve the pain points we face in each market of the region in order to win the market. You will be accountable for the results on each of our main kpis, and will work together alongside Global and Local stakeholders to design and execute the action plan required in order to bring our Operations and Partner Experience to the next level . We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop.
Be a part of a team where you will:
- Travel across all the countries in the region of SEE: Romania, Serbia, Croatia, Bosnia, Bulgaria, Slovenia, Montenegro and Moldova. Understand each country's challenges in order to adapt the strategy and maximize the results
- Be responsible for a part of our operations, having plenty of visibility with the majority of our company. Ensure our operations is balanced, operating each lever available in a controlled and data-driven way
- Be responsible for partner activation, operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.
- Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
- Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries.
- Use your data visualization skills, in order to support delivered messages in the most efficient way.
- Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
- Report directly to the Partner Operations Manager
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
- Contribute towards the continuous improvement of the Partner lifecycle through out-of-the-box thinking
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
- Bachelor in Engineering, Project Management or any technological domain
- Passionate about analytics: you enjoy deep diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Knowledge in SQL
- Knowledge in Python
- Knowledge of visualisation tools like Tableau, Looker & Qlikview
- Exceptional verbal and written communication skills (English is a must)
- Proactive, organised, and obsessed with details
- An empathetic, inclusive and curious attitude
Experience our Glovo Life benefits:
-
Enticing equity plan (if applicable)
-
Top-notch private health insurance
-
Meal tickets and zero delivery fee on all Glovo orders!
-
Discounted gym memberships
-
Flexible time off (take the time you need) and hybrid working model (own your time)
-
Enhanced parental leave including nursery support!
-
Online therapy and wellbeing benefit
-
External learning budget
What you’ll find when working at Glovo:
-
Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
